{"id":8463,"date":"2022-02-24T22:39:17","date_gmt":"2022-02-24T22:39:17","guid":{"rendered":"https:\/\/www.coasit.org.au\/?page_id=8463"},"modified":"2022-02-25T04:22:45","modified_gmt":"2022-02-25T04:22:45","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/www.coasit.org.au\/contact\/feedback-and-complaints\/","title":{"rendered":"Feedback and complaints"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;4%&#8221; bottom_padding=&#8221;4%&#8221; id=&#8221;ourpeople&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>We want to hear from you.<\/h2>\n<p style=\"font-weight: 400;\">Sharing your compliments, suggestions, complaints or issues is the key to ensuring we continue to improve and provide the best possible service and care.<\/p>\n<p style=\"font-weight: 400;\">We want you to be confident that you can give feedback about our services, or raise a concern, and know that it will be treated in a timely, fair and transparent way.<\/p>\n<p>You can lodge your feedback by calling (02) 9564 0744 , emailing info@coasit.org.au or clicking on the button below.<\/p>\n<p><em>If you\u2019re deaf or have a hearing or speech impairment <strong>The\u202fNational Relay Service (NRS) <\/strong>\u202fis free* and confidential:<\/em><\/p>\n<ul>\n<li><em>Speak and Listen: 1300 555 727 <\/em><\/li>\n<li><em>Internet\/captioned relay call:\u202f<a href=\"http:\/\/internet-relay.nrscall.gov.au\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/internet-relay.nrscall.gov.au&amp;source=gmail&amp;ust=1645773632104000&amp;usg=AOvVaw2hahrNjg3txBySlEKfFryY\">internet-relay.nrscall.gov.au<\/a><\/em><\/li>\n<li><em>SMS Relay: 0423 677 767<\/em><\/li>\n<li><em>TTY users:\u202f133 677<\/em><\/li>\n<\/ul>\n<p><em>*There\u2019s no extra charge for making a relay call. <\/em><em>You just pay your regular data or phone costs to make your\u202fcall through the NRS.<\/em>[\/vc_column_text]<div class=\"img-with-aniamtion-wrap \" data-max-width=\"100%\" data-border-radius=\"none\"><div class=\"inner\"><img fetchpriority=\"high\" decoding=\"async\" data-shadow=\"none\" data-shadow-direction=\"middle\" class=\"img-with-animation skip-lazy \" data-delay=\"0\" height=\"1279\" width=\"1920\" style=\"margin-top: 50px; \" data-animation=\"fade-in\" src=\"https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small.jpg\" srcset=\"https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small.jpg 1920w, https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small-300x200.jpg 300w, https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small-1024x682.jpg 1024w, https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small-768x512.jpg 768w, https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small-1536x1023.jpg 1536w, https:\/\/www.coasit.org.au\/wp-content\/uploads\/2022\/02\/pexels-elina-fairytale-3893723_small-900x600.jpg 900w\" sizes=\"100vw\" alt=\"\" \/><\/div><\/div>[vc_row_inner column_margin=&#8221;default&#8221; top_padding=&#8221;25&#8243; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;see-through-2&#8243; color_override=&#8221;#00adad&#8221; hover_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;default_arrow&#8221; url=&#8221;https:\/\/www.coasit.org.au\/contact-us-feedback-and-complaints\/&#8221; text=&#8221;Give Feedback or Lodge a Complaint&#8221; margin_top=&#8221;25&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;padding-4-percent&#8221; column_padding_position=&#8221;all&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h2>Other ways to get in touch<\/h2>\n[\/vc_column_text]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<a class=\"menu-border\" href=\"https:\/\/www.coasit.org.au\/contact-us\/\">Contact Us<\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;4%&#8221; bottom_padding=&#8221;4%&#8221; id=&#8221;ourpeople&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text] We want to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8459,"menu_order":34,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feedback and Complaints | Co.As.It.<\/title>\n<meta name=\"description\" content=\"Sharing your compliments, suggestions, complaints or issues is the key to ensuring we continue to improve and provide the best possible service and care.We want you to be confident that you can give feedback about our services, or raise a concern, and know that it will be treated in a timely, fair and transparent way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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