The Home Care Process

Step 1 – Contact Co.As.It.

The first step is to contact us and tell us a bit about yourself.

Our Community Liaison Officer will ask you about your health, your needs, and your goals for living independently at home. This will give us a good idea of how we can support you and which of our services will best suit you.

We will also talk to you about the services in your area, your culture and language options, our staff, and costs and fees.

We will then help you to login into My Aged Care to find out if you’re eligible for government-funded services. My Aged Care is the government platform for Aged Care Services.

If you are not eligible for government-funded care, we can organise Private Home Care Services for you.

Step 2 – Develop a Care Plan

When we have determined your needs, goals, and service eligibility, our Assessment Coordinator can help you develop a care plan.

Your care plan will outline your care needs and cover the details you will need to share during your assessment with the Aged Care Assessment Team (ACAT) via My Aged Care.

Our Assessment Coordinator can help you prepare for your ACAT visit and make the referral on your behalf for a free, face-to-face assessment.

Step 3 – Get Assessed

Visits from ACAT are done in person, at your own home, and will determine the level of support you require and the appropriate funding amount.

This visit will determine what level of support you might need to remain living independently in your own home. Together, you and your assessor will confirm your care classification and look at the range of services which could assist you.

During the assessment you can let My Aged Care know that Co.As.It. is your preferred service provider. By doing this, we will be informed when your assessment results are available and can start organising your services as soon as possible.

Co.As.It. can also organise any necessary support services for you with private funding while you wait for the funding to become available.

Step 4 – After the Assessment

My Aged Care will contact you about your assessment outcome two to eight weeks after the assessment. They will specify whether you are eligible to receive Commonwealth Home Support Programme (CHSP) or Support at Home (SAH) and what level of support you will receive.

Commonwealth Home Support Programme (CHSP) services can commence within a couple of months. Our friendly team will assist you to organise your care plan, so it is tailored to your needs and goals. Once you are happy with your quote, it is time to accept the agreement.

Support at Home (SAH) funding will be allocated depending on the Support at Home Priority System. Your priority level is dependent on your assessment. Services can be provided from 1 month to 1 year of receiving your Notice of Decision letter. These times are estimates and may change as new estimates become available.

Home Care Packages (HCP) have changed due to the transition to Support at Home.

• If you were eligible for a Home Care Package before 12 September 2024, you are a Grandfathered participant. You keep the same funding level and contribution rules as when you were first assessed.
• If you were approved for a Home Care Package between 12 September 2024 and 31 October 2025, you are a Transitional (Hybrid) participant. You will keep the same Home Care Package-equivalent budget but will be required to follow Support at Home contribution rules.

Step 5 – Live Independently

Once you have been allocated funding, a Co.As.It. Care Partner can then help you take the next steps to arrange your care services and roster a schedule that suits your needs.

Once your assessed care plan has been set, you can relax and start using and benefiting from your services. Our Care Team will be available to:

• Support you in the ongoing management of your services
• Provide regular statements and/or pay invoices
• Review your services regularly to ensure your needs continue to be met.
• Manage your schedule should you need a break in services (for example, go to hospital)